在 你们的家, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit YourHomeSH.com, contact us, request property information, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
When you contact us, submit an inquiry, request a viewing, or complete a form, you may provide information such as:
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名称
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Email address
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Phone number
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WhatsApp or WeChat contact details
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Preferred location or neighborhood
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Rental or purchase requirements
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Property preferences
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预算
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Preferred move-in or purchase date
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Other information you choose to provide
Please only provide information that is necessary for us to respond to your request.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
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IP address
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Browser type and device information
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Operating system
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Pages viewed
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Time spent on the website
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Referring website or source
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General website usage information
This information may be collected through cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We may use your information to:
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Respond to inquiries and requests
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Provide property information
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Arrange property viewings
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Understand your housing requirements
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Provide rental, buying, selling, relocation, or property management services
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Communicate with you about your inquiry
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Improve our website, content, and services
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Understand how visitors use our website
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Prevent fraud, abuse, or security incidents
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Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are materially different from those described here without providing appropriate notice where required.
3. Property Enquiries and Client Communications
When you submit an inquiry about a property or service, we may use the contact information you provide to communicate with you regarding your request.
For example, we may contact you by email, phone, WhatsApp, or WeChat depending on the information you provide and the communication method you use.
You may ask us to stop sending non-essential marketing communications at any time.
4. Cookies and Similar Technologies
YourHomeSH may use cookies and similar technologies to improve website functionality, understand website traffic, and remember certain preferences.
Cookies may help us:
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Keep the website functioning properly
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Understand how visitors interact with our website
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Measure website performance
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Improve user experience
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Support marketing or advertising activities, where applicable
You may be able to control or disable cookies through your browser settings. Certain website functions may not work properly if cookies are disabled.
Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.
5. Analytics and Third-Party Services
We may use third-party services to help us operate, analyze, or improve our website.
These services may include website analytics, maps, communication tools, hosting providers, form services, or social media features.
Third-party providers may process certain information in accordance with their own privacy policies.
Where appropriate, we will take reasonable steps to ensure that such providers handle personal information in a manner consistent with applicable privacy requirements.
6. Sharing Your Information
我们不卖你的个人信息。
We may share information with trusted service providers where reasonably necessary to operate our website or provide services to you.
For example, information may be shared with:
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Website hosting and technical service providers
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Email or communication providers
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Analytics providers
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Customer relationship management systems
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Professional advisers or service providers
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Government authorities or other parties where required by law
We only share information where there is a legitimate business, contractual, legal, or operational reason to do so.
7. International Data Transfers
Because YourHomeSH may serve clients from different countries and may use service providers located in different jurisdictions, your information may be transferred to and processed in countries outside your country of residence.
Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection laws.
8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
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Provide requested services
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Maintain business and client records
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Resolve disputes
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Meet contractual obligations
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Comply with legal, accounting, or regulatory requirements
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Request a copy of certain information in a portable format
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Lodge a complaint with a relevant data protection authority
These rights may be subject to legal limitations or exceptions.
To exercise a privacy right, please contact us using the information below.
11. Children’s Privacy
Our website and services are not intended for children under the age required by applicable law to provide valid consent.
We do not knowingly collect personal information from children for purposes unrelated to providing lawful services.
If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, property-related resources, maps, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of those websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Where required by law, we will provide additional notice regarding material changes.